Privacy Policy
A legal disclaimer
At Melt, we curate elevated culinary experiences with artistry, precision, and care. While we strive for excellence in every event, this website and its content are provided for informational and booking purposes only.
By using this site or booking services with Melt, you acknowledge and agree to the following:
1. General Information
All menu descriptions, photos, and event details are presented as examples of Melt’s offerings.
Actual menus, pricing, and availability may vary based on season, supply, and event requirements.
2. Food & Allergies
Melt prepares food in environments that may contain allergens such as nuts, dairy, gluten, and shellfish.
Clients are responsible for disclosing all allergies and dietary restrictions before booking.
Melt is not liable for allergic reactions or health issues resulting from undisclosed sensitivities.
3. Third‑Party Links
This website may include links to external sites or vendors. Melt is not responsible for the content, privacy practices, or reliability of any third‑party websites.
4. Accuracy of Information
While we make every effort to ensure accuracy, Melt does not guarantee that all information on this website is complete, current, or error‑free.
We reserve the right to update, modify, or remove content at any time without notice.
5. Limitation of Liability
Melt shall not be held liable for any direct, indirect, incidental, or consequential damages arising from the use of this website or participation in Melt services.
Our liability is limited to the total amount paid for the specific service rendered.
6. No Professional Advice
Content provided on this website — including menu suggestions, event styling, or catering guidance — is for general inspiration only and does not constitute professional or legal advice.
7. Acceptance
By accessing this website or booking with Melt, you agree to this Legal Disclaimer and all related policies.
Privacy Policy - the basics
1. Information We Collect
We may collect personal information when you interact with Melt, including:
• Contact details: name, email address, phone number
• Event information: date, location, guest count, preferences
• Payment details: processed securely through third‑party providers (we do not store card numbers)
• Website data: cookies, analytics, and browsing behavior to improve user experience
Learn more: Information Collection Practices
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2. How We Use Your Information
Your information helps us deliver a seamless, personalized experience. We use it to:
• Respond to inquiries and provide quotes
• Confirm bookings and communicate event details
• Process payments and send invoices
• Improve website performance and design
• Send updates or promotional content (only if you opt in)
Explore: Data Usage Policy
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3. Data Protection
We use secure, industry‑standard systems to protect your information from unauthorized access, alteration, or disclosure.
While we take every precaution, no online platform can guarantee absolute security.
Learn: Data Protection Measures
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4. Sharing of Information
Melt does not sell or trade your personal information.
We only share data when necessary to complete your booking or comply with legal requirements, including:
• Payment processors
• Service partners assisting with your event
• Legal authorities when required by law
See: Information Sharing Policy
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5. Cookies & Tracking
Our website may use cookies and analytics tools to enhance your browsing experience.
Cookies help us understand how visitors interact with our site and allow us to improve design and functionality.
You can disable cookies in your browser settings at any time.
Explore: Cookies and Tracking Policy
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6. Your Rights
You have the right to:
• Request access to your personal data
• Ask for corrections or updates
• Request deletion of your information
• Withdraw consent for marketing communications
To exercise these rights, contact us directly at info@meltcatering.com.
Learn: Customer Rights Policy
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7. Policy Updates
Melt reserves the right to update this Privacy Policy at any time.
Changes will be posted on this page with a new effective date.
Refunds & Support
1. Non‑Refundable Deposit
All deposits paid to secure an event date are non‑refundable under all circumstances, including client cancellations, date changes, or event modifications.
See: Deposit Policy
If Melt must cancel due to an emergency or circumstances beyond our control, the deposit will be refunded in full.
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2. Rescheduling
We understand that plans may shift.
• Clients may request one complimentary reschedule, subject to availability
• Deposits transfer to the new date
• Menu items and pricing may vary based on season or market conditions
Learn more: Rescheduling Terms
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3. No‑Show & Access Issues
No refunds will be issued if:
• Melt arrives and cannot access the venue
• The client or venue contact is unreachable
• The event is canceled due to missing information or failure to meet requirements
Explore: Access Requirements
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4. Service Completion
Once services have been rendered — including delivery, setup, or on‑site service — no refunds will be issued for any portion of the event.
See: Service Completion Clause
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5. Melt‑Initiated Cancellations
If Melt must cancel due to an emergency, safety concern, or circumstances beyond our control:
• The client will receive a full refund, including the deposit
• Melt will offer priority rescheduling if desired
Learn: Melt Cancellation Policy
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6. Acceptance of Terms
By booking with Melt, paying a deposit, or submitting a booking form, the client acknowledges and agrees to this Refund Policy and all related policies.